Frequently Asked Questions
Clear answers about scope, data, billing-team roles, and expected outcomes.
The standard OriNova model is analytical and operational. It is designed to give your team clearer evidence and next steps without promising payer outcomes or expanding scope without written agreement.
Do you replace our billing company?
No. OriNova provides a second layer of analytical review, reconciliation, reporting, and operational documentation. Your billing team or billing company remains responsible for day-to-day billing and payer action unless separate authority is written.
Do you need access to our bank account?
No. OriNova does not require access to clinic bank accounts.
Can we upload EOBs or claim files through the website?
No. Website forms are for business information only. Sensitive billing data is requested only after the required agreement, BAA when applicable, secure transfer, access authorization, and minimum-necessary controls are complete.
Does OriNova guarantee recovered money?
No. OriNova identifies and documents potential reimbursement discrepancies, underpayment indicators, denial patterns, posting issues, and follow-up opportunities. Recovery and payer outcomes are not guaranteed.
Do you change CPT, ICD, HCPCS, or modifiers?
No. Coding changes require qualified coding review and written client authority.
Do you contact payers or submit appeals?
Not under the standard analytical scope. Payer communication, claims, corrections, and appeals require separate written authority and defined controls.
What types of organizations do you support?
OriNova is designed for medical practices, billing teams, community clinics, specialty groups, and healthcare organizations that need focused revenue-cycle review or operational support.
How is pricing determined?
Pricing is based on record volume, review period, payer and service complexity, data quality, urgency, scope, and deliverables. OriNova provides a clear quote before work begins.
Is OriNova HIPAA compliant?
OriNova uses HIPAA-aware workflows, BAA-based onboarding when applicable, minimum-necessary data handling, access controls, and approved transfer procedures. Final obligations depend on the approved tools, agreements, configuration, and project scope; OriNova does not make a blanket 100% compliance claim.
Can we start with a small sample?
Yes. A focused sample or diagnostic can help determine whether a larger reconciliation, denial, backlog, posting, workflow, or reporting engagement is justified.
Have a question that is specific to your practice?
Use the business-only contact form. Do not include patient or claim information.